Eddie Rickenbacker was a strong and decisive leader but also a frugal and dictatorial one. He often focused on cost savings and operational reliability over customer service and marketing. The example of Eastern's purchase of its first pure jets is a great example of these aspects of Rickenbacker's Eastern, whereby the airline got a better financial deal but at a price in other areas that could hardly be justified.
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AuthorI'm Richard Stretton: a fan of classic airliners and airlines who enjoys exploring their history through my collection of die-cast airliners. If you enjoy the site please donate whatever you can to help keep it running: Archives
May 2024
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